Hospital and health care for the Baw Baw Shire and greater Gippsland Community

Neerim District Health Service provides a comprehensive range of hospital and healthcare services. We provide emergency stabilisation, a surgical day procedure unit and our hospital beds can be utilised for longer stay admissions or straightforward post-operative admissions.

We offer outstanding residential aged care and community-based care.

We are fully committed to providing you and all members of the local and greater Gippsland Community with the best possible service and care whenever you need medical, surgical, aged-care and community care.


Contact details

29-39 Main Neerim Road
Neerim South VIC 3831

Ph +61 3 5628 1226 Fx +61 5628 1468

  COVID-19 Latest News  



Update – 13 July 2020


The Neerim Health Management team met over the weekend to conduct a further review our Pandemic and Outbreak Response Plan following notification of a small number of COVID cases in the Baw-Baw Shire.  We continue to remain confident in our overall preparedness and that our proactive response since March 2020 has helped maintain the health, safety and wellbeing of our patients and residents, and our committed team of healthcare staff.


The information below outlines our approach.



Our Response Plan is up to date and in complete alignment with all Commonwealth and State Government directives and relevant health authority guidelines. This includes:

The use of personal protective equipment (PPE) that now includes face masks must be worn by our staff and visitors. We will continue to monitor our supplies to ensure sustainable levels can be maintained.

Appropriate staffing arrangements to minimise any potential risk across the different areas of the facility

 Regular training for our staff covering the core health and safety measures being

    • Infection prevention

    • Hand Hygiene

    • COVID training

    • Daily PPE training

Regular reminders that staff are NOT to come to work if they are unwell and a directive to staff  with any symptoms of COVID-19 to be tested and self-isolate until they are informed of their results. 



Anyone entering Neerim Health continues to be required to participate in our rigorous screening and tracking process that includes temperature testing, providing contact information to ensuring tracking details are available and using the one main access point to the facility.

Any person from a lockdown area (Greater Melbourne and the Mitchell Shire) will not be permitted to enter the facility, without previous agreement.  Any new visitor will be expected to provide appropriate identification to establish their permanent place of residence before being allowed access.



Our visitors program/policy for hospital patients and aged care residents continues to operated according to heath authority guidelines in order to minimise any potential risk. This means no more than two visitors per resident/patient per day for a maximum of two hours per day. 


All visitors are required to wear a face mask and our staff will escort visitors to the patient/resident’s room.  Visitors are restricted to the resident/patient room and must not move unnecessarily around the facility including communal areas of aged care.


All visitors are required to be temperature screened and complete entry paperwork in order to track visitors and to establish whether the person resides in a restricted lock down zone.




Our staff have been required to manage the COVID-19 pandemic at both personal and professional levels over many months and their commitment to our organisation during a very difficult is exemplary.  We remain committed to their personal health, safety and wellbeing at all times. This includes:

  • CEO updates

  • Team meetings

  • Training in all areas of prevention and management including health authority directions that require staff to restrict their movements between home and work, and to be diligent in managing social distancing and hand hygiene measures.

Access to Employee Assistance programs including mental health and wellbeing support services


Following the announcement of restricted lock down zones for Metropolitan Melbourne and the Mitchell Shire, Neerim Health has acted in accordance with guidelines and deferred all patients from these areas having any surgery until further notice.


Following further directions from the Department of Health and Human Services, we will be reviewing elective theatre cases and rescheduling where necessary.



We act at all time in accordance with the Commonwealth and State Government directives and health authority guidelines that require all hospitals and health care services to abide by strict Privacy legislation when caring for patients and aged care residents.

No health service is in a position to report on the details of any patient, aged care resident or client unless directed by the Victorian Government Department of Health and Human Services in the best interest of the community.



The COVID pandemic has had a significant impact for Neerim Health particularly regarding the health, safety and welfare of our aged care residents, our patients and our staff.  The suspension of elective theatre earlier in the pandemic was a significant challenge for us however we have worked extremely hard to ensure that our organisation remains sustainable through the National Partnership Agreement – an arrangement between the Commonwealth and the States to support private hospitals throughout this time.

We continue to work collaboratively with other health services across Gippsland to ensure adequate planning is in place across the region in the event the situation changes and will continue to do this for as long as necessary.


In accordance with the regional plan, Neerim Health is not a designated first line hospital for admitting positive COVID-19 patients.



Kate Graham
Chief Executive Officer






Neerim District Health Service acknowledges the Commission for Children and Young People standards on creating a child safe organisation. Neerim District Health Service is committed to providing a safe place for children and young people.
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