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Administration Officer

  |   Posted on November 25, 2022

Neerim Health (NH) is seeking an Administration Officer to undertake administration and reception duties concerned with the day-to-day operations of Neerim Health. The position is to provide excellent customer service, both internally and externally whilst ensuring strict confidentiality at all times.

Neerim Health is a not-for-profit Hospital, Health Service and Aged care facility with Private Hospital status located in Neerim South, West Gippsland.

Applicants should have sound computer skills in Microsoft Office, particularly Word and Excel. Strong verbal and written communications skills and experience in administration and front of office duties.

A satisfactory national police record check and working with children check is also required.

Previous experience in a similar position or within a hospital or health care environment and excellent time management skills is advantageous.

Your rewards are:

  • Flexibility in order to achieve a work/life balance
  • Generous salary packaging
  • Support in accessing ongoing professional development
  • A supportive and welcoming team
  • An organisational commitment to best practice and risk management in line with Safer Care Victoria principles

Please forward your resume and a covering letter addressing the key selection to hr@neerimhealth.org.au.

For a full position description please email hr@neerimhealth.org.au

Neerim Health is an Equal Employment Opportunity organisation that values inclusion and diversity and promotes the safety, wellbeing and inclusion of all children in line with our Child Safety Commitment Statement.

Casual Position

Position Title:

Administration Officer

Reports to:

Administration & Surgery Access Manager

Apply this Position
Our Purpose

To provide high quality care in an environment in which the organisation can flourish

Our Vision

To be considered the most highly valued provider of community and individual wellbeing

Our Values

A passion and commitment for what we do

Professionalism, respect for all and a commitment to diversity and social inclusion

A commitment to quality and continuous improvement

Enthusiasm in working together for a common goal to meet the changing needs of our community

NH is a regional provider of health services located in the Shire of Baw Baw, located approximately 100km east of Melbourne.  NH has 20 Aged Care and 8 Hospital beds and provides a broad range of services including acute medical and surgical, aged care and community services. The primary catchment area is the Shire of Baw Baw, although patients also present from other Local Government Areas in Gippsland and outer Melbourne.

The Administration Officer reports to the Administration & Surgery Access Manager and will be required to liaise with Patients, Residents, Relatives, Contractors, Visiting Medical Officers and staff

Reception and administration

  • To answer the telephone promptly and courteously.
  • Meet and greet patients, carers, and visitors courteously, completing all necessary paperwork, payments and authorisations and directing them to the appropriate area.
  • To liaise with contractors and other suppliers, ensuring correct signing in processes are completed
  • Mail distribution and postage including collecting deliveries from Australia Post
  • Monitoring ‘Admin’ email and directing emails out to appropriate staff
  • Monitoring Fax mailbox and distributing incoming faxes
  • Patient records management, including archiving and retrieval of medical records when required, and monitoring/management of destruction of files on correct dates
  • Processing of paperwork associated with both Theatre and Hospital stays
  • General support to other administration and clinical support areas when requested and delegated by Manager

  • Ensure compliance with all relevant legislation, regulatory requirements, professional standards, and guidelines.
  • Completion of applicable annual mandatory training requirements
  • Maintain strict confidentiality with reference to all matters pertaining to patients/residents within the Health Service and externally.
  • The employee is required to adhere to NH Code of Conduct
  • Actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, workplace health and safety and ethical behaviour.
  • Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
  • Effectively engage with people and communities from Aboriginal and Torres Strait Islander and cultural and linguistically diverse backgrounds.
  • Compliance with Infection Prevention and Control requirements including Pandemic Planning and management
  • To participate in an annual performance appraisal every twelve (12) months.

There is an annual performance appraisal every twelve (12) months with Administration & Surgery Access Manager



  • Sound computer skills in Microsoft Office, particularly Word and Excel.
  • Strong verbal and written communications skills.
  • Experience in administration and front of office duties


  • Previous experience in a similar position or within a Hospital or health care environment
  • Excellent time management skills and the ability to manage many different demands and work priorities


Key Competencies:

  • Strong personal ethics, a conscientious approach and commitment to the Values of NH
  • Commitment to teamwork and education
  • Demonstrated commitment to safe work practice

Personal Attributes:

  • Ability to use initiative.
  • Capacity and willingness to be flexible and adaptable.
  • Commitment to corporate vision, mission, values and agreed critical strategies.


Salary and conditions are in accordance with your individual employment agreement and the NH EBA. Remuneration Packaging is available in accordance with current legislation.

NH operates under an Equal Opportunity Policy and Occupational Health & Safety Policy in accordance with current legislation.

Effective risk / quality management is a core competency expected of everybody involved at NH

The Administration Officer is expected to conduct her/himself with professional integrity towards residents, patients and clients

Under the Accident Compensation Act, it is the applicant’s duty to advise NH of any pre-existing condition, which could be aggravated by the type of employment they are applying for. Failure to do so seriously jeopardises any entitlement the employee might have for a work-related aggravation of that non-disclosed pre-existing condition.

Under the relevant State and Commonwealth legislation all applicants are required to undergo a National Police Check and a Statutory Declaration is required for any staff working in aged care

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