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Community Program Coordinator

  |   Posted on November 24, 2022

If you are seeking a work/life balance, a supportive and welcoming team and organisation that embraces change to ensure the best possible outcomes for our residents and patients then look no further……

Neerim Health is a not-for-profit Hospital, Health Service and Aged care facility with Private Hospital status located in Neerim South, West Gippsland.

The organisation has Short-Term Restorative Care (STRC) and Transitional Care Packages (TCP), Sub-acute hospital beds, Aged Care beds and a busy operating Theatre/day procedure unit.

We are currently seeking a Community Program Coordinator to manage STRC and TPC programs.

Applicants must hold a current APHRA Registration/or Allied Health Professional, along with a current Victorian Drivers’ License.

Our ideal candidate will have:

  • Demonstrated skills and experience in aged care/community health sectors.
  • An understanding and appreciation of care coordination and client centered model of care.
  • Advanced problem solving, and ability to work in a multi-disciplinary team environment.
  • Outstanding organisational and daily management skills, maintaining workload to ensure that deadlines are met.
  • Ability to communicate constructively and effectively with key stakeholders including excellent oral and written communication skills.
  • Ability to work independently with minimal direction and a willingness to be flexible and adaptable
  • Commitment to continuous quality improvement.
  • Commitment to corporate vision, mission values and agreed critical strategies
  • Ability to use initiative.
  • Capacity and willingness to be flexible and adaptable.

Your rewards are:

  • Flexibility in order to achieve a work/life balance
  • Generous salary packaging
  • Support in accessing ongoing professional development
  • A supportive and welcoming team
  • An organisational commitment to best practice and risk management in line with Safer Care Victoria principles

Remuneration

Salary and conditions are in accordance with your individual employment agreement and the NH EBA. Remuneration Packaging is available in accordance with current legislation.

Please forward your resume and a covering letter addressing the key selection to hr@neerimhealth.org.au.

For a full position description please email hr@neerimhealth.org.au

Neerim Health is an Equal Employment Opportunity organisation that values inclusion and diversity and promotes the safety, wellbeing and inclusion of all children in line with our Child Safety Commitment Statement.

Part time position available

Position Title:

Community Program Coordinator

Reports to:

Nurse Unit Manager Aged and Acute Care

Apply this Position
Our Purpose

To provide high quality care in an environment in which the organisation can flourish

Our Vision

To be considered the most highly valued provider of community and individual wellbeing

Our Values

A passion and commitment for what we do

Professionalism, respect for all and a commitment to diversity and social inclusion

A commitment to quality and continuous improvement

Enthusiasm in working together for a common goal to meet the changing needs of our community

NH is a regional provider of health services located in the Shire of Baw Baw, located approximately 100km east of Melbourne.  NH has 20 Aged Care and 8 Hospital beds and provides a broad range of services including acute medical and surgical, aged care and community services. The primary catchment area is the Shire of Baw Baw, although patients also present from other Local Government Areas in Gippsland and outer Melbourne.

The Community Program Coordinator role is responsible for the:

  1. Co-ordination of support for clients in receipt of services through the Short-Term Restorative Care (STRC) and Transitional Care Program (TCP).
  2. Strategic growth of the TCP, STRC and future community programs
  3. Scoping and recommendation for additional community programs for implementation at Neerim Health

The Community Program Coordinator will report to the to Nurse Unit Manager Aged Care, Community and Acute.

The Community Program Coordinator will be required to liaise with:

Externally Visiting Medical Officers, Government Departments, Primary Health     Networks, Partner Health Services, General Practitioners, other health practitioners
Internally Staff, Patients, Volunteers and Visitors

Clinical Care and Consumer Planning

  • Provide initial and ongoing assessment, multidisciplinary goal orientated care planning in partnership with their significant others
  • Client/service monitoring and evaluation of outcomes
  • Ensure patient care is of high standard and promotes safety, comfort, dignity, privacy and choice.
  • Work collaboratively with the Multidisciplinary team, to ensure the clients goals are achieved
  • Implement a package of care/support that provides flexible, innovative, coordinated services that meet the identified needs and goals of the client, whilst working within the scope of the funding/allocated budget and Commonwealth program guidelines.
  • Liaise effectively, and with the utmost integrity, with all NH staff, other NH program areas and external services/stakeholders including but not limited to: GP Practices/Medical and Nursing Professionals, Allied Health Services, Brokered Service Providers and ACAS to achieve required outcomes for the client and program.
  • Recognise changes in the patient’s condition, take necessary action and document variation in the plan of care.

 Administration / Management

  • Maintain a caseload of clients that are in receipt of STRC packages and meet the program key performance indicators.
  • Monitor and manage incoming client referrals and waitlisted client referrals via the My Aged Care Service Provider Portal.
  • Ensure all client documentation is completed in accordance with NH policy and Procedure
  • Monitor expenditure against the funding/allocated budget and monthly statements.
  • Ensure all appropriate data on clients and services (including exceptional case notes and My Aged Care data requirements) are maintained.
  • In conjunction with the Management Team, develop new policies and procedures and periodically review others as required

Improving Performance

  • Contribute to quality service delivered to customers through Continuous Quality Improvement (CQI) activities.
  • Actively contribute to improving performance.
  • Implement Accreditation Standards and other relevant Standards within the Unit (Aged Care Quality Standards)
  • Recognise and report adverse events and incidents to Nurse Unit Manager or delegate.
  • Maintain knowledge of the relationship between quality improvement, risk management and incident forms, and ensure all incidents, near misses, hazards, etc. are reported.

Regulatory Compliance

  • Ensure compliance with all relevant legislation, regulatory requirements, professional standards and guidelines.
  • Demonstrate professional practice in accordance with ARHRA standards for Registered Practitioners.
  • Completion of applicable annual mandatory training requirements:
  • Basic Life Support, No –Lift, Manual Handling, Fire & Evacuation, Infection Control-hand hygiene, Annual Clinical Competency and Asepsis
  • Implement the standards of health and safety and comply with OH&S legislative employee requirements.
  • Report workplace injuries as per the Incident Management Policy
  • Work effectively with staff on return-to-work programs.
  • Identify and report clinical risks via the NH Risk Management Strategy
  • Ensure NH policy and procedures are implemented.
  • Comply with relevant legislative Acts, e.g. OH&S Act 2004, Drugs, Poisons and Controlled Substances Act 1981.
  • Report concerns/breaches to DCS or CEO.
  • Maintain compliance with Infection Prevention and Control requirements including Pandemic Planning and management.
  • Undertakes campus Infection Control activities.
  • Comply with employee relation legislation and NH Code of Conduct requirements.
  • Report concerns/breaches to DSC or CEO.

Professional/Personal Development

  • Commit to ongoing education and personal development.
  • Negotiate clinical learning objectives with the NUM – Aged and Sub Acute.
  • Use resources when presented with unfamiliar situations
  • Identify own learning and development needs, actively pursue and participate in relevant educational programs and personal development activities.
  • Maintain current professional knowledge and skills relevant to the position

  • The employee is required to maintain strict confidentiality with reference to all matters pertaining to patients within the Health Service and externally. Failure to observe this requirement may be regarded as misconduct warranting termination and incurring liability to penalty pursuant to Section 141 of the Health Services Act 1988.
  • The employee is required to participate in the Continuous Quality Improvement Program to encourage excellence of care within the Health Service.
  • The employee is required to adhere to NH Code of Conduct.

A self-appraisal of professional work performance will be completed in each rotation, identifying learning needs. Self-appraisal to be discussed with/conducted by the Nurse Unit Manager in consultation with the DCS.

Key Competencies:

  • Demonstrated skills and experience in aged care/community health sectors.
  • An understanding and appreciation of care coordination and client centred model of care.
  • Advanced problem solving, and ability to work in a multi-disciplinary team environment.
  • Outstanding organisational and daily management skills, maintaining workload to ensure that deadlines are met.
  • Ability to communicate constructively and effectively with key stakeholders including excellent oral and written communication skills.
  • Ability to work independently with minimal direction and a willingness to be flexible and adaptable
  • Commitment to continuous quality improvement.
  • Commitment to corporate vision, mission values and agreed critical strategies

Personal Attributes:

  • Ability to use initiative.
  • Capacity and willingness to be flexible and adaptable.
  • Commitment to corporate vision, mission, values and agreed critical strategies.

Mandatory:

  • Registered Nurse – AHPRA registered in Victoria /or Allied Health Professionals
  • Critical thinking, ability to use initiative.
  • Strong verbal and written communications skills.
  • Knowledge and experience of community funding models and programs
  • Current Victorian Drivers license
  • Previous experience in aged and or community nursing

Desirable:

  • Previous health related management experience
  • Ability to contribute as a team player and promote organisational values
  • Experience in assisting clients with complex psychosocial needs.

Job Application