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Everything you need to know about fees and charges during your hospital stay

Fees & Accounts

Patients with private health insurance are usually covered for procedures or surgery at Neerim Health. Your health fund will be billed directly for these and hospital accommodation fees. However, you may have to pay an excess or co-payment, which is payable on admission to the hospital, and additional out-of-pocket costs for services provided. This will be discussed with you prior to admission.

If you have private hospital insurance, contact your health fund to check that your policy covers you for your treatment. Your fund will advise if an excess applies and any out-of-pocket expenses.

If you are not covered by hospital insurance, you may have to pay significant amounts for your treatment. Please contact our reception desk for a quote if you wish to be admitted as a self-funded patient.

Private health insurance

Depending on your level of cover with your health fund, an out-of-pocket balance may be payable for your admission. Our friendly admissions team will contact you prior to your planned admission advise of any out-of-pocket expenses. All estimated out-of-pocket expenses are payable prior to, or on admission.

Self funded patients

Self funded patients are required to pay the estimated hospital account seven days prior to admission. To obtain a self funded estimate, please contact our Admissions Team at info@neerimhealth.org.au. You will need the following information:

  • Patient’s name
  • Patient’s date of birth
  • Expected date of admission
  • Specialist’s name (if known)
  • Expected length of stay
  • Admission diagnosis (reason for admission)

Department of Veterans’ Affairs

Department of Veterans’ Affairs (DVA) patients will have their account directly sent to the DVA for payment. See Veterans / DVA for information about DVA services at Neerim Health Hospital.

Workers’ Compensation (WorkSafe)/Transport Accident Commission (TAC)

Workers’ Compensation and TAC patients need to ensure their admission has been approved by the appropriate insurance company prior to admission, and a copy of your approval has been provided to the hospital. If you have any questions regarding the approval process, please contact our admissions team by calling (03) 5132 1200.

Other charges

After you leave hospital, you may receive bills for other charges incurred during your stay that are not the responsibility of the hospital. They are therefore charged separately, and may include fees relating to:

  • Your treating Specialist/Doctor/Anaesthetist
  • Pathology
  • Medical imaging/Xrays
  • Pharmacy

Payment methods

We accept cash, bank cheque, Mastercard, Visa or EFTPOS.