Hospital and health care for the Baw Baw Shire and greater Gippsland Community

Neerim District Health Service provides a comprehensive range of hospital and healthcare services. We provide emergency stabilisation, a surgical day procedure unit and our hospital beds can be utilised for longer stay admissions or straightforward post-operative admissions.

We offer outstanding residential aged care and community-based care.

We are fully committed to providing you and all members of the local and greater Gippsland Community with the best possible service and care whenever you need medical, surgical, aged-care and community care.

Contact details

29-39 Main Neerim Road
Neerim South VIC 3831



Update – 1August 2020

Neerim Health continues to proactively review our Pandemic and Outbreak Response Plan following the limited number of COVID cases in the BawBaw Shire Our regular review of the Plan since March 2020 has enabled the team to implement pre-emptive measures to minimise risk. It is part of our overall strategic focus on infection control that has been central to our management approach and commitment to the highest quality of care of our residents and patients. It continues to help in our effort to maintain the health, safety and wellbeing of our patients and residents, and our committed team of healthcare staff.  

The information below outlines our approach including recent updates.  



Our Response Plan is up to date and in complete alignment with all Commonwealth and State Government directives and relevant health authority guidelines. This includes:

The use of personal protective equipment (PPE) that now includes face masks must be worn by our staff and visitors. We will continue to monitor our supplies to ensure sustainable levels can be maintained.

Appropriate staffing arrangements to minimise any potential risk across the different areas of the facility,

 Regular training for our staff covering the core health and safety measures being

    • Infection prevention

    • Hand Hygiene

    • COVID training

    • Daily PPE training

Regular reminders that staff are NOT to come to work if they are unwell and a directive to staff with any symptoms of COVID-19 to be tested and self-isolate until they are informed of their results. 



Anyone entering Neerim Health continues to be required to participate in our rigorous screening and tracking process that includes temperature testingproviding contact information to ensuring tracking details are available and using the one main access point to the facility.

Any person from a lockdown area (Greater Melbourne and the Mitchell Shire) will not be permitted to enter the facility, without previous agreement.  Any new visitor will be expected to provide appropriate identification to establish their permanent place of residence before being allowed access.



Our visitor program/policy for hospital patients and aged care residents continues to operate according to health authority guidelines in order to minimise any potential risk. This means no more than one visitor per resident/patient per day for a maximum of one hour per day.  Exceptions will be made on compassionate grounds. 

All visitors are required to wear a face mask and our staff will escort visitors to the patient/resident’s room.  Visitors are restricted to the resident/patient room and must not move unnecessarily around the facility including communal areas of aged care.

All visitors are required to be temperature screened and complete entry paperwork in order to track visitors and to establish whether the person resides in a restricted lockdown zone. 



Our staff continue to manage the COVID-19 pandemic at both personal and professional levelsTheir commitment as professional health care workers to our organisation is exemplary.  We remain committed to protecting their personal health, safety and wellbeing at all times. This includes:

  • Regular communications from our CEO

  • Team meetings with detailed briefings from their managers

  • Continuous training in all areas of prevention and management including health authority directions that require staff to restrict their movements between home and workand to be diligent in managing social distancing and hand hygiene measures

  • Access to Employee Assistance programs including mental health and well-being support services



Following the announcement of restricted lock down zones for Metropolitan Melbourne and the Mitchell Shire, Neerim Health has acted in accordance with guidelines and deferred all patients from these areas having any surgery until further notice.

Following further directions from the Victorian Department of Health and Human Services, we have now scaled back surgery to Category 1 and urgent Category 2 cases until further advised Patients attending for elective are required to have pre-operative COVID testing 7 days prior to theatre and to remain isolated until the scheduled theatre date. 



We act at all time in accordance with the Commonwealth and State Government directives and health authority guidelines that require all hospitals and health care services to abide by strict Privacy legislation when caring for patients and aged care residents.

No health service is in a position to report on the details of any patient, aged care resident or client unless directed by the Victorian Government Department of Health and Human Services in the best interest of the community.



The COVID pandemic has had a significant impact for Neerim Health particularly regarding the health, safety and welfare of our aged care residents, our patients and our staff.  The suspension of elective theatre earlier in the pandemic was a significant challenge for us however we have worked extremely hard to ensure that our organisation remains sustainable through the National Partnership Agreement – an arrangement between the Commonwealth and the States to support private hospitals throughout this time.

We continue to work collaboratively with other health and aged care services across Gippsland to ensure adequate planning is in place across the region in the event the situation changes and will continue to do this for as long as necessary.

In accordance with the regional plan, Neerim Health is not a designated first line hospital for admitting positive COVID-19 patients.  



Kate Graham
Chief Executive Officer

Neerim District Health Service acknowledges the Commission for Children and Young People standards on creating a child safe organisation. Neerim District Health Service is committed to providing a safe place for children and young people.



Neerim Health acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past, present and future.

Neerim Health is committed to safe and inclusive work places, policies and services for people of LGBTQI communities and their families.